Collapsible content

When will my order arrive?

If you selected ‘STANDARD SHIPPING’ or ‘EXPRESS SHIPPING’ at checkout, you should have received a confirmation email with an Australia Post tracking number. You can click on this at any point to track your order.

Our lead time for standard shipping is 4 - 14 days, if your order does not arrive within this time frame please let us know! We will do what we can to rectify the situation.

Express postage is also available. Lead time for express shipping is 2 - 6 days.

Please note that if you select ‘UNTRACKED SHIPPING’ we are unable to update you on the progress of your order.

I need my order to arrive in time for a friends’ birthday/Christmas/my weekend outfit, is this possible?

9/10 times absolutely!

Flick us a message when putting your order through and we’ll see what we can do.

Do you do custom orders?

You bet we do!

Dinosaurs, eucalyptus leaves, you name it - we’ve made it. We’d love nothing more than to make your earring dream a reality, flick us an email to find out more.

We can do a single piece, but we’re also always up for a more substantial collaboration too.

I’m interested in stocking Fencesitter, do you sell wholesale?

We absolutely do, head over to our ‘STOCKISTS’ page to see our current stockists.

Send us an email if you’re interested in becoming one and we’ll send through more info!

Can I shower in my Fencesitter jewellery?

In most cases yes! All of our necklaces are either gold plated, sterling silver or stainless steel. Most of our earrings are also perfect for everyday wear - just keep an eye out for ‘I’m shower proof!’ on our products at markets/in stores and read the product descriptions on our website.

Our more decorative styles,delicate handmade wire collection and any samples/deadstock/one-off pieces are not showerproof. Some of these pieces are just as sturdy metal composition-wise, they’re just not designed for beach swims & sweaty runs. We also recommend keeping them away from soaps/perfumes where possible - they sometimes contain nasties that interfere with the metals. We test our pieces in water & soap but can’t test every perfume stocked in Myer.

Our rings do sometimes discolour. The natural oils our hands make + sweat + pesky hand sanitiser can wreak havoc. We recommend taking them off when showering/washing your hands/using hand cream or hand sanitiser. MILA is the exception to this rule. Our newest & sturdiest ring is perfect for everyday wear.

Do you offer refunds?

Not happy with what you’ve received? Just flick us an email and we’ll sort you out.

We can send you a replacement, offer an alternative product to better fit your needs, or arrange a refund.**

We are also happy to offer refunds for workshop tickets in COVID-related circumstances. We don’t offer change of mind refunds on workshop tickets. We are more than happy for you to change to a different workshop date if you can no longer attend, or to hold onto the tickets until a suitable date arises. You can also exchange the tickets for a gift voucher to spend on fencesitter products.

** Change of mind refunds not available on SALE stock (includes EOFY SALE). Please read product descriptions, samples may have quirks **

Do you make custom orders?

Yes, absolutely we do! Get in touch for more information.

Got A Question?